Website Editing Assistance
We’re sorry something isn’t right with your Integrity website. Please review the support documents below so as to find out whether the issue with the website is something that is your responsibility to fix, or something we can fix for you.
Editing Problems Support
The “About Us” page sometimes has a different title under the Pages section for search engine optimization and appearance purposes. The page may have another title such as one of the following:
- “Experience Our Award-Winning Team”
- “Meet Our Amazing Staff”
- “Meet Dr. ______”
- “Welcome to our Chiropractic Office”
If you have a Design 1, Design 2, Design 3, or Design 4 website the name of this page may also show up prominently on the homepage, in the content beneath the menu bar.
You are required to use a strong password in order to log into your site. Integrity’s requirements go above and beyond WordPress’s basic requirement of a seven-character password for your safety, since many Internet hackers attempt to gain access to WordPress sites and there are programs that can actually mass-attempt hundreds of passwords in seconds in order to try to get into your site.
We recommend using a password that is at least ten characters long (preferably 12 or more; the longer the better) and it must have a mixture of capital and lowercase letters, numbers, and symbols, and not use dictionary words or names. You will need to write down or save your password somewhere in order to remember it — please remember to store it in a safe place where those who should not have access to your website will not see it.
The homepage text is separate from the other pages on your website. It is located under the Widgets area of your website, which is typically located under the “Appearance” section in the left side of your administrator dashboard.
The specific widget position to modify does vary depending on which design you have:
Designs 1, 2, and 4: The summary text in the upper right corner is in the Header Right widget position. (The summary text shown under the photos elsewhere on the page is taken from pages each photo links to; modify those pages to modify the text that appears on the home page.)
Design 3: The homepage text under the slideshow is in the Slider widget position.
Design 5: The homepage text is in the Home Top widget position.
Design 6: The summary text is in the Search Bar widget position.
In all cases, the text widget is entitled “Visual Editor”.
Contact support to discuss the issue. If it is our mistake, we will correct it at no charge, by comparing it to the information you provided us when you signed up for the website service.
If we have listed a service that you do not actually provide as part of the stock content of your site, please bring it to our attention.
If the erroneous information was copied onto your site from your sign-up form (such as wrong address or phone number provided), then it will be your responsibility to update the site through the easy-to-use WordPress Administration area, or request a paid Integrity staff update ($75 fee) to have our staff go through your site and remove/update information such as addresses and phone numbers. If you incorrectly entered your office name you will have to request a paid Integrity staff update as the name cannot be changed through the Administration area. See the separate FAQ entry on updating addresses on your website for information on how to do this yourself.
We have recently linked your website to your official Google+ page according to Google Maps. However, in some cases, this may not be what you think is your official Google+ page! You may have a personal page that you are using as your office’s Google+ page, but this is not your official page.
You can claim the official page by clicking on the “Is this your business? Manage this page” button in the bottom center. After you have claimed and verified it, you can merge info from your personal Google+ page into your official page.
It is Integrity policy that the official Google+ page created for you by Google Maps is the best Google+ entry to use for search engine optimization reasons and as a result requests to replace your official Google+ page with a personal page in any website links will be denied by the web support department.
If the Google+ or Google Maps information on your Location & Hours page is incorrect, it is your responsibility to fix it by claiming the listing. Only office staff (verified by PIN or by phone) can change Google local listings. With a premium support ticket ($75), we may be able to assist with this process if you have a Google account and are willing to share the login credentials with our support department, but all verification postcards or calls will still be sent directly to your office by Google.
We recently improved our integration with Google in order to equip your website with Google+ reviews, directions, and social media integration. However, because we pull the information directly from your Google business profile (possibly separate from any personal Google+ pages you may have created), in some cases the info may be incorrect, such as showing an old clinic name or other incorrect info.
This is not the responsibility of Integrity Management or Living Well Websites. This is the information Google has on file for your office and it will affect your results in Google listings. You need to verify your office on Google Maps and Google+ by going to http://www.google.com/local/add/, searching for all listings for your office and correcting your info, including verifying by phone or postcard/PIN if necessary.
Integrity support cannot easily assist with this process. However, it is of crucial importance to your Google rank and ability to be found through Google products that you get this resolved. It is not possible to contact Google directly and Integrity does not have any special access to contact Google on your behalf. You will need to go through the Google+ Local Business Center using the link in the above paragraph. Note – with a Premium support ticket ($75) and access to your Google account, including your Google password, we may be able to help you verify or modify your Google profile.
Please use the Premium Website Assistance link to contact our Head Webmaster, who will go through your site and restore it to working order (and can place any updates or make any changes you need as part of the process). This is not a free service but may be necessary for recovering from failed editing attempts if the site layout is altered or damaged.
Alternatively, you can request free editing assistance using our standard Contact Support form, but support will be limited to pointing you in the right direction to make the repairs yourself, or telling you where to go in your website’s Administrator area to fix the site yourself. Free editing assistance does not include actual changes made to your site by Integrity staff.
If you uploaded photos for your website using the Upload My Pictures form and they have not yet been posted to your site, here are some things to consider before contacting support to inquire about them.
1. For new sites, we usually launch the new site and submit it to search engines to get a head start on that process. If photos are uploaded at the time the site is created, then we often include the photos at that time or within a day or two. If photos are submitted later, it may take a couple weeks for us to queue them and add them to your site.
2. Offices may only use the Upload My Pictures form once as it is for use by new clients only. If you previously submitted photos, no further submissions will be accepted this way and your uploads will be deleted. You are responsible for adding additional photos through the self-editing Administration area of your site. Please refer to the tutorial videos for instructions on how to do this.
3. If you want your homepage banner updated (2013 templates only), you must use the Banner Update Request form. Photos uploaded through the Upload My Pictures form will be deleted if the office’s website already has photos on it.
Please refer to the video tutorials for editing your site. If something is not working properly or you have questions or need clarification about something described in the videos, please contact support.
There are a few editing items that require assistance from support. This includes changing the contact email address on the website (destination for the Contact Us and Make an Appointment forms), changing the website logo, theme, or background, and properly editing the homepage slideshow banner (on our 2013 templates). There is no charge for updating the contact email address on the site.
If you do not want to edit the website yourself and prefer to instead email changes to Integrity, such as emailing new photos or office forms, please be advised that a $75 updating fee will be billed to you. The $75 covers up to one hour of personal assistance with updating your site, rewriting text for search engine compliance*, suggesting improvements to the website, and can include updates to the homepage slideshow banner (2013 templates only). When an hour has been used it is necessary to purchase more time for continued assistance. The fee applies to one session and cannot be carried over to multiple days or support tickets. To request this service please go to the Premium Website Assistance form.
*Search engine ranking improvement not guaranteed. A subsequent $75 editing fee may be assessed for additional future modifications.
We do not take custom requests for code or CSS modification to any of our themes (e.g. making text darker or lighter, custom fonts, removing modules or elements from the pages, embedding banners or badges, or applying background images other than the Integrity HD Backgrounds).
If you do not know the username or password required to log in to the Administration/Self-Editing area of your Integrity website, you will need to go through the “Lost Your Password” recovery option on the login form. This can be accessed by clicking the “ADMIN” or “Log in” link at the bottom of your website, or by visiting your web site and adding /wp-admin/ on the end of the website address.
Click the “Lost Your Password” option and provide your username, if you know it, or your email address, if you don’t. The username was provided on your welcome email after you signed up for the Integrity Website Service.
Please note that the email address you provide MUST match the email address associated with the website. If the address does not match, you will have to first have the email address associated with the website updated. Click here to request this.
After Integrity Website Service support staff updates the email address, you will need to return to the “Lost Your Password” form and provide the address once again. You will then receive an email with instructions to reset your password. The password you choose must be very secure; you will not be allowed to save the password if it is not secure. A secure password must be at least 12 characters, with a mixture of capital and lowercase letters, numbers, and symbols. It should not contain a name or any word found in the dictionary.
This is the only way to reset the password to an Integrity website. Support staff cannot help you with passwords by phone, nor can they look up your password and send it to you. The passwords are stored in a way that is not human-readable.