Effective April 11, 2014, Microsoft discontinued the ability of third parties such as Integrity Management and Living Well Websites to register domains with the Outlook.com email service. As a result we can no longer offer Outlook.com service to our clients and are also unable to make any changes to existing service. You can continue to use the Outlook.com addresses we have created for you but it is not possible for us to add or remove any users, or to accept any new Outlook.com signups. We also do not know if Microsoft will at some point completely terminate the free Outlook.com service for businesses and custom domain names; at some point Microsoft may require you migrate to their paid Office 365 service or lose your Outlook.com service.
Integrity Management and Living Well Websites have made no guarantees or service assurances with the free Outlook.com service. If you are unhappy with Outlook.com, you have your choice of other paid/premium email services such as Google Apps, Kerio, Exchange, Rackspace, or others, but it is your responsibility to sign up and manage those accounts and we will make the necessary changes on our end to support those services. For any assistance with Outlook.com, including how-tos, password resets, device configuration, etc. you will need to visit the Microsoft Outlook.com Support Center. We previously offered free Outlook.com setup as a courtesy service to our clients, but recognize the system’s limitations and understand many offices may need or desire a more robust email offering. Nonetheless, Integrity Website Service Support cannot assist with Outlook.com questions. All support for Outlook.com must be obtained through Microsoft.
You can view other options for office email here: http://www.livingwellwebsites.com/e-mail-service-options/
While we understand the disappointment of going from a free email service to a paid service, this change was entirely beyond our control and occurred without any notice. We have not found any suitable replacement services that are free of charge. If you are aware of one and would like your domain set up on that service, please contact support and we will work with you to set up your office email on your domain with that provider.
Posted in: Outlook.com Support