If you do not know the username or password required to log in to the Administration/Self-Editing area of your Integrity website, you will need to go through the “Lost Your Password” recovery option on the login form. This can be accessed by clicking the “ADMIN” or “Log in” link at the bottom of your website, or by visiting your web site and adding /wp-admin/ on the end of the website address.
Click the “Lost Your Password” option and provide your username, if you know it, or your email address, if you don’t. The username was provided on your welcome email after you signed up for the Integrity Website Service.
Please note that the email address you provide MUST match the email address associated with the website. If the address does not match, you will have to first have the email address associated with the website updated. Click here to request this.
After Integrity Website Service support staff updates the email address, you will need to return to the “Lost Your Password” form and provide the address once again. You will then receive an email with instructions to reset your password. The password you choose must be very secure; you will not be allowed to save the password if it is not secure. A secure password must be at least 12 characters, with a mixture of capital and lowercase letters, numbers, and symbols. It should not contain a name or any word found in the dictionary.
This is the only way to reset the password to an Integrity website. Support staff cannot help you with passwords by phone, nor can they look up your password and send it to you. The passwords are stored in a way that is not human-readable.