Effective April 11, 2014, Microsoft discontinued the ability of third parties such as Integrity Management and Living Well Websites to register domains with the Outlook.com email service. As a result we can no longer offer Outlook.com service to our clients and are also unable to make any changes to existing service. You can continue to use the Outlook.com addresses we have created for you but it is not possible for us to add or remove any users, or to accept any new Outlook.com signups. We also do not know if Microsoft will at some point completely terminate the free Outlook.com service for businesses and custom domain names; at some point Microsoft may require you migrate to their paid Office 365 service or lose your Outlook.com service.
As a result, we are unable to perform password resets or any other administrative services for Outlook.com email accounts. You have no other option but to contact Microsoft for assistance, or to pursue the staff member to obtain the password.
We formerly provided up to six Outlook.com addresses (@your domain name) with each new website setup. The password can be found in the “Instructions for accessing your office website email accounts” page in the Pages section of your website administrator area. Addresses are not active for receiving email until logged in and the password is changed. This service was discontinued on April 11, 2014.
You can view other options for office email here: http://www.livingwellwebsites.com/e-mail-service-options/
While we understand the disappointment of going from a free email service to a paid service, this change was entirely beyond our control and occurred without any notice. We have not found any suitable replacement services that are free of charge. If you are aware of one and would like your domain set up on that service, please contact support and we will work with you to set up your office email on your domain with that provider.
Posted in: Outlook.com Support